Shipping & returns

Shipping

Every piece is prepared and dispatched by our trusted partner warehouses and posted straight to you with full tracking. Orders leave within 1–3 working days, and your tracking number arrives by email as soon as your parcel is on its way.

• Free shipping on orders over €60 in Portugal and the EU, and over €80 everywhere else.
• Madeira and the Azores: please allow a few extra working days.
• We ship worldwide. Orders delivered outside the EU may be subject to import duties and taxes, paid by the recipient on delivery.

Returns & exchanges

Not quite purr-fect? You have 30 days from delivery to send it back.

• Items must be unworn, unwashed and with their original tags attached.
• Email us with your order number and we’ll send you the return address and instructions.
• Refunds go back to your original payment method within 14 days of us receiving your return.
• Return shipping is paid by the customer, unless the item arrived faulty or we sent the wrong one.
• Want a different size? Exchanges are free within Portugal.
• Personalised items and gift cards can’t be returned.

This does not affect your statutory rights, including the 14-day right of withdrawal for online purchases in the EU.